Brooks R.
About Brooks R.
Brooks R. is a Technical Support Engineer/Designer III at Ribbon Communications, where he has worked since 2018. He has over 20 years of experience in technical support and engineering roles across various companies.
Work at Ribbon Communications
Brooks R. has been employed at Ribbon Communications since 2018, serving as a Technical Support Engineer/Designer III. In this role, he is responsible for providing technical support and design solutions to clients. His tenure at Ribbon spans six years, during which he has contributed to various projects and initiatives aimed at enhancing customer experience and operational efficiency.
Previous Experience at NBCUniversal Media, LLC
Before joining Ribbon Communications, Brooks R. worked at NBCUniversal Media, LLC as a Client Support Specialist from 2006 to 2009. In this position, he focused on assisting clients with their inquiries and ensuring their needs were met effectively. His experience at NBCUniversal provided him with valuable skills in customer service and support.
Experience at Level 3 Communications
Brooks R. was employed at Level 3 Communications from 1997 to 2005 as a Global Operations Engineer. Over the course of eight years, he played a key role in managing global operations and ensuring the reliability of communication services. This experience helped him develop a strong foundation in technical operations and support.
Current Role at Sonus
In addition to his role at Ribbon Communications, Brooks R. has been working at Sonus as a Principal Technical Support Engineer since 2010. His responsibilities include providing high-level technical support and solutions to clients. His long-standing position at Sonus highlights his expertise in technical support and engineering.