Cigdem Vural
About Cigdem Vural
Cigdem Vural is a Customer Support Manager with extensive experience in the telecommunications industry, currently working at Netaş and Ribbon Communications. She has held various engineering and managerial roles since 2007, contributing to her expertise in customer support.
Current Role at Ribbon Communications
Cigdem Vural has been serving as a Customer Support Manager at Ribbon Communications since 2018. In this role, she oversees customer support operations, ensuring that clients receive effective assistance and solutions. Additionally, she holds the position of Senior Customer Support Engineer at the same company, contributing to technical support and customer satisfaction initiatives. Her dual roles highlight her expertise in managing customer relationships and technical support processes.
Previous Experience at Genband
Cigdem Vural worked at Genband for a total of 13 years, where she held various positions. She served as an OAM Support Engineer and previously worked as a Senior Support Engineer for a brief period in 2014. Her experience at Genband provided her with a strong foundation in technical support and customer service within the telecommunications sector.
Education Background
Cigdem Vural completed her Bachelor's degree at Sakarya University, studying from 2003 to 2007. Prior to her university education, she attended Burak Bora Anatolian High School from 1999 to 2003. Her early education includes attendance at Uzun Mehmet Elementary School and Yamanevler Elementary School. This educational background has equipped her with the necessary skills for her career in customer support and engineering.
Professional Tenure at Netaş
Cigdem Vural has been employed at Netaş since 2007, where she has progressed to the role of Customer Support Manager. Over her 17 years at Netaş, she has gained extensive experience in customer support, contributing to the company's service delivery and client engagement strategies. Her long tenure reflects her commitment to the organization and her expertise in the field.