David Hermann
About David Hermann
David Hermann is a Senior Technical Support Engineer at Ribbon Communications, with over two decades of experience in telecommunications technical support. He has previously worked at Genband and Nortel Networks, and holds multiple certifications in Computer Systems Networking and Telecommunications.
Work at Ribbon Communications
David Hermann has been employed at Ribbon Communications as a Senior Technical Support Engineer since 2017. In this role, he provides specialized technical support for various telecommunications products, including DMS-10, C15, DMS-100, CS2K, and C20. His extensive experience in the field enables him to address complex technical issues effectively.
Previous Experience in Technical Support
Prior to his current position, David Hermann worked at Genband as a Senior Support Specialist from 2011 to 2017. He also served at Nortel Networks for 13 years in the Global Technical Assistance Center (GTAC) from 1997 to 2010. Additionally, he had a brief tenure at Innovatia in the GTAC from 2010 to 2011. His roles have consistently involved providing technical support in the telecommunications sector.
Education and Certifications
David Hermann has pursued extensive education in Computer Systems Networking and Telecommunications. He obtained multiple certificates from institutions such as Nortel Networks, Northern Telecom, and Micro Center Education Department. His studies include a Certificate from Genband in 2017, a Certification from Nortel Networks in 2006, and several other certifications from 1998 to 2003, all contributing to his expertise in the field.
Background in Telecommunications
David Hermann has over two decades of experience in technical support roles, primarily focused on telecommunications systems. His career in the Greater Denver Area began in 1997, indicating a long-standing commitment to the industry and the region. His extensive background has equipped him with the skills necessary to handle a variety of technical challenges.