David Worley
About David Worley
David Worley is a Technical Support Engineer with extensive experience in telecommunications, particularly in C3 and G9 switching and gateway solutions. He has worked at GENBAND and currently serves at Ribbon Communications, where he provides customer support and deploys telecommunications solutions.
Work at Ribbon Communications
David Worley has been employed at Ribbon Communications as a Technical Support Engineer since 2017. In this role, he provides technical assistance and support to both external and internal customers. His responsibilities include delivering customer support and deploying telecommunications solutions. David's extensive experience in the telecommunications sector allows him to effectively address customer needs and ensure the successful implementation of communication technologies.
Previous Experience at GENBAND
David Worley worked at GENBAND from 2012 to 2017, where he held multiple positions. He served as a Technical Support Engineer focusing on C3 MSC and G9 MG Media Gateway solutions for five years. Additionally, he worked as a Technical Support Engineer in the Global Technical Support (GTS) division for one year and as a Product Support Session Server Trunks Engineer for seven months. His tenure at GENBAND provided him with in-depth knowledge of telecommunications infrastructure.
Education and Expertise
David Worley holds a Bachelor of Science in Business Administration with a focus on Computer Information Systems from Appalachian State University, where he studied from 2008 to 2011. He also earned a Master of Business Administration (MBA) in Management Information Systems from Western Governors University between 2012 and 2014. Additionally, he completed an Associate in Arts degree through a Transfer Program at Asheville-Buncombe Technical Community College from 2005 to 2008. His educational background supports his expertise in telecommunications protocols and customer support.
Early Career and Internships
Before his roles in telecommunications, David Worley gained early work experience as an Intern and Information Systems Project Manager at Appalachian Regional Healthcare System in 2011. He also worked as a Team Leader at Subway from 2005 to 2008 and as a Customer Service Specialist at Lowe's Home Improvement for five months in 2008. These positions contributed to his foundational skills in customer service and project management.