Diego Emilio Morales Ramírez
About Diego Emilio Morales Ramírez
Diego Emilio Morales Ramírez is a Technical Support Engineer with extensive experience in resolving complex technical issues in VoIP and TDM networks. He has worked for notable companies such as Huawei Technologies, Ericsson, and currently Ribbon Communications, demonstrating adaptability and a commitment to continuous learning.
Work at Ribbon
Diego Emilio Morales Ramírez has been employed at Ribbon Communications as a Technical Support Engineer since 2019. In this role, he is responsible for evaluating, troubleshooting, reproducing, investigating, and determining solutions for technical issues. His work involves utilizing available resources to address complex problems in customer systems. He has been part of the Mexico City Area team for five years, demonstrating adaptability and a commitment to aligning his work with company values.
Previous Experience at Huawei Technologies
Before joining Ribbon, Diego worked at Huawei Technologies as a Site Integration Service Remote from 2018 to 2019. His tenure lasted for 10 months in the Querétaro Area, Mexico. In this position, he gained valuable experience in site integration services, contributing to the operational efficiency of telecommunications systems.
Experience at Ericsson
Diego served as an Integration Engineer at Ericsson from 2013 to 2016. His role spanned three years at GSCM in Mexico City. During this time, he developed expertise in resolving complex technical issues, particularly in customer systems that managed live VoIP and TDM network traffic. This experience laid a strong foundation for his subsequent roles in technical support.
Education and Expertise
Diego holds an Engineer's degree in Electrical and Electronics Engineering from Facultad de Ingeniería de la UNAM, where he studied from 2008 to 2013. He also studied at Oscar's International in Dublin, Ireland, where he completed an English program and achieved the First Certificate (FCE) from Cambridge in 2017. His educational background supports his technical skills and enhances his ability to communicate effectively in diverse environments.
Professional Development
Diego demonstrates a commitment to continuous learning and self-improvement. He actively engages in independent study to enhance his skills and knowledge in the technical field. His self-motivated approach allows him to adapt quickly to new challenges and environments, making him a valuable asset in his current role.