Douglas Alvarado
About Douglas Alvarado
Douglas Alvarado is an Optical Engineer with extensive experience in optical networks, currently working at Ribbon Communications since 2020. He has a background in customer support and field engineering at ECI Telecom, where he developed strong customer relationships and led successful network deployments.
Work at Ribbon Communications
Douglas Alvarado has been employed at Ribbon Communications as an Optical Engineer since 2020. In this role, he focuses on the deployment of advanced optical networks. He has successfully led projects involving Dense Wavelength Division Multiplexing (DWDM), Multi-Protocol Label Switching - Transport Profile (MPLS-TP), and Synchronous Digital Hierarchy (SDH) networks. His efforts have resulted in the timely delivery of projects, often ahead of schedule, by enhancing implementation procedures.
Previous Experience at ECI Telecom
Prior to his current position, Douglas Alvarado worked at ECI Telecom for a total of nine years. He served as a Field Engineer from 2011 to 2014, followed by a role as a Customer Support Engineer from 2014 to 2020. During his tenure, he operated primarily in Costa Rica and the Latin American region, where he developed a strong understanding of customer needs in the context of optical networks.
Education and Expertise
Douglas Alvarado holds a Licenciatura in Ingeniería Electrónica from Instituto Tecnológico de Costa Rica, where he studied from 2002 to 2010. He furthered his education by obtaining a Network Technician certification in Routing and Switching from CISCO CCNA, completing this program between 2015 and 2016 at Universidad Técnica Nacional Costa Rica. His educational background provides a solid foundation for his expertise in optical engineering and network implementation.
Customer Relationship Management
Throughout his career, Douglas Alvarado has built strong trust relationships with customers, particularly in his customer-oriented roles. His experience in optical networks implementation has allowed him to effectively address customer needs and ensure satisfaction. This focus on customer service has been a key aspect of his professional approach.
Leadership in Network Deployments
In his current role at Ribbon Communications, Douglas Alvarado assumes leadership responsibilities during network deployment projects. He coordinates field technical resources to facilitate successful implementations. His leadership skills contribute to the efficiency and effectiveness of project execution, ensuring that objectives are met.