Francisco Javier Montano Hernandez
About Francisco Javier Montano Hernandez
Francisco Javier Montano Hernandez is a Tech Support Engineer at Ribbon Communications, where he has worked since 2018. He has extensive experience in technical support, having previously held positions at companies such as Genband, Ericsson, Nortel Networks, and Nokia.
Work at Ribbon
Currently, Francisco Javier Montano Hernandez serves as a Tech Support Engineer at Ribbon Communications. He has been in this role since 2018, contributing to the company's technical support operations in Ciudad de México. His responsibilities include acting as the first point of contact for new cases and coordinating with design teams, recovery teams, and account managers during customer emergency conference calls. Additionally, he participates in the 24x7 Technical Assistance Center (TAC) response team, where he handles customer calls and performs initial triage for new case arrivals.
Previous Experience in Technical Support
Francisco has extensive experience in technical support roles prior to his current position at Ribbon. He worked at Genband as GTS Global Technical Support from 2010 to 2012 in the Mexico City Area. He then joined Ericsson, where he served as a Support Engineer from 2013 to 2017, also in the Mexico City Area. After a brief tenure at Nokia as a Technical Support Engineer from 2017 to 2018, he returned to Ericsson, this time as a Network Engineer from 2013 to 2017.
Education and Expertise
Francisco studied Telecommunications at the Instituto Tecnológico y de Estudios Superiores de Monterrey (ITESM) from 2002 to 2006, earning an IEC. He holds several certifications from Ribbon, including SBC Core Support and Certification (SBCC21) and SBC Edge Implementation & Support (SBCE20). His educational background and certifications support his expertise in technical support and telecommunications.
Career Timeline
Francisco's career in technical support spans over a decade, beginning with his role as a CALA Technical Support Engineer at Nortel Networks from 2007 to 2010. He transitioned to Genband for two years before joining Ericsson, where he held multiple positions from 2013 to 2017. After a year at Nokia, he returned to Ericsson before starting his current role at Ribbon Communications in 2018.