Frank Blum
About Frank Blum
Frank Blum serves as the Head of IP Optical GSD Europe at Ribbon Communications, a position he has held since 2020. He has extensive experience in customer support and management roles, primarily with ECI Telecom, where he worked for over 17 years in various capacities.
Current Role at Ribbon Communications
Frank Blum serves as the Head of IP Optical GSD Europe at Ribbon Communications. He has held this position since 2020, contributing to the company's operations in Oberursel, Hesse, Germany. In this role, he is responsible for overseeing the Global Service Delivery (GSD) for IP Optical solutions, ensuring high-quality support and service to clients across Europe.
Previous Experience at ECI Telecom
Before joining Ribbon Communications, Frank Blum had an extensive career at ECI Telecom. He worked there for a total of 17 years, starting as a Customer Support Engineer from 1993 to 2000. He then progressed to the role of Director Technical Customer Support from 2000 to 2010. Following this, he served as Country Service Manager from 2010 to 2020 and Head of GSD Europe from 2017 to 2020, gaining significant expertise in customer support and service management.
Education and Academic Background
Frank Blum studied at Frankfurt University of Applied Sciences from 1988 to 1992. His education provided him with a solid foundation in technical and engineering principles, which he has applied throughout his career in telecommunications and customer support.
Career Progression and Expertise
Frank Blum's career reflects a steady progression through various roles in customer support and service management. His experience spans over two decades in the telecommunications industry, with a focus on technical support and service delivery. His roles have equipped him with a deep understanding of customer needs and operational efficiency in service management.