Gerard Thomas
About Gerard Thomas
Gerard Thomas is a Global Technical Support Engineer at Ribbon Communications, with a background in technical support and programming. He has held various roles at ECG, Inc. and Azalea Health, and served in the United States Air Force as a Munitions Systems Journeyman.
Current Role at Ribbon Communications
Gerard Thomas serves as a Global Technical Support Engineer at Ribbon Communications. He has held this position since 2020, contributing to the company's technical support operations for a duration of four years. In this role, he is responsible for providing expert assistance and solutions to technical issues faced by clients, ensuring optimal performance of Ribbon's communication products.
Previous Experience at ECG, Inc.
Gerard Thomas worked at ECG, Inc. in various capacities from 2016 to 2020. He started as an NSOC Tier 1 Agent for five months in 2016, followed by a two-year tenure as NSOC Shift / Training Lead from 2018 to 2020. He concluded his time at ECG, Inc. as an NSOC Tier 2 Agent, serving for two years from 2016 to 2018. His roles involved monitoring network operations and providing support to ensure system reliability.
Experience as Interface Developer at Azalea Health
From 2013 to 2015, Gerard Thomas worked as an Interface Developer at Azalea Health. In this role, he focused on developing and maintaining interfaces for healthcare applications, contributing to the integration of various systems within the organization. His work supported the company's goal of improving healthcare technology solutions.
Military Service in the United States Air Force
Gerard Thomas served in the United States Air Force as a Munitions Systems Journeyman from 2002 to 2006. During his four years of service, he gained valuable experience in managing and maintaining munitions systems, which provided him with a strong foundation in technical operations and problem-solving.
Education in Computer Programming
Gerard Thomas studied Computer Programming at Wiregrass Georgia Technical College, where he earned an Associate's degree from 2010 to 2012. This educational background equipped him with essential programming skills and knowledge, which he has applied throughout his career in technical support and development roles.