H.B. Smart Ii (L.I.O.N)
About H.B. Smart Ii (L.I.O.N)
H.B. Smart II is a seasoned professional with over 40 years of experience in custom wood and metal fabrication and extensive expertise in telecommunications. Currently serving as the Manager of Telecom Tools at Ribbon Communications, he has held various roles in the telecommunications and automotive industries, emphasizing customer experience and employee motivation.
Current Role at Ribbon Communications
H.B. Smart II serves as the Manager of Telecom Tools at Ribbon Communications, a position he has held since 2019. In this role, he is responsible for overseeing the development and implementation of telecom tools that enhance operational efficiency. His leadership approach focuses on maximizing customer experience and perception, ensuring that the tools meet the needs of users in a fast-paced environment.
Previous Experience at AT&T
H.B. Smart II has extensive experience with AT&T, where he worked in various capacities. He served as a Service Executive and Service Manager from 2007 to 2008 in Denver, Colorado, and later as a Lead Provisioning Design Engineer from 2013 to 2014 in the Greater Denver Area. His roles involved managing service operations and engineering design, contributing to the company's telecommunications infrastructure.
Educational Background in Telecommunications
H.B. Smart II has a solid educational foundation in telecommunications. He studied Telecommunications Engineering at St. Petersburg College from 1998 to 2001. Following this, he pursued Computer Network Technology at Arapahoe Community College from 2001 to 2004. Additionally, he completed a Non-Degree Program in Combined Title and Basic Leasing Course at Petroleum Landman School, LLC in 2014.
Experience in Customer Service and Financial Advisory
H.B. Smart II has worked in customer service roles, including as a Service Advisor at Huffines Auto Dealerships and Richardson Chrysler Jeep Dodge Ram from 2017 to 2019. He also served as a Financial Advisor and Specialty Asset Manager at Smart Life Financial from 2009 to 2017. His diverse experience in these roles has equipped him with skills in customer relations and financial management.
Leadership and Mentorship Skills
H.B. Smart II is known for his hands-on leadership style, which emphasizes motivating employees to achieve high performance. He has acted as a mentor and trainer, focusing on fostering enthusiasm and dedication among team members. His ability to thrive in challenging environments has contributed to his effectiveness as a leader.