Hardik Rawat
About Hardik Rawat
Hardik Rawat is a Senior Technical Support Engineer at Ribbon Communications, specializing in migrating Solaris x86 servers to VMware ESXi platforms and managing ECI products. He has extensive experience in network troubleshooting, installation, and upgrades, with a strong background in virtualization and network management.
Work at Ribbon
Hardik Rawat has been employed at Ribbon Communications since 2016, serving as a Senior Technical Support Engineer. In this role, he is responsible for providing technical support and expertise to clients, particularly in the installation and commissioning of ECI products. His work involves regular visits to customer sites to ensure proper implementation and upgrades of ECI systems. With over eight years of experience at Ribbon, he has developed a strong proficiency in managing complex technical tasks related to network support.
Education and Expertise
Hardik Rawat studied at K. J. Somaiya Institute of Technology, where he earned a Bachelor of Electronics Engineering from 2011 to 2015. His academic background in Electrical, Electronics, and Communications Engineering laid the foundation for his technical expertise. He specializes in virtualization technologies, particularly VMware hypervisor, including Vcenter, Vsphere, and ESXi, which are essential for managing virtual environments.
Technical Skills and Specializations
Hardik Rawat is an expert in migrating Solaris x86 servers to VMware ESXi platforms. He is skilled in configuring ECI management applications on virtual machines and has extensive experience with ECI legacy devices such as XDM, BG/NPT, and Apollo. His technical capabilities include performing complex network activities, such as SDH trail shifting, card/node replacement, and MPLS tunnel creation, which are critical during maintenance windows.
Service Request Management
Throughout his career, Hardik Rawat has handled over 1000 major and minor service requests, focusing on network troubleshooting and upgrades. His experience includes performing onsite and remote upgrades for ECI products like NMS, EMS, and various network elements. This extensive service request management has equipped him with the skills necessary to address a wide range of technical issues efficiently.
Field Operations and Customer Engagement
In his role, Hardik Rawat regularly visits customer premises for the installation and commissioning of ECI products and upgrades. This hands-on approach allows him to engage directly with clients, ensuring that their technical needs are met effectively. His ability to manage installations and provide support in real-time enhances customer satisfaction and operational efficiency.