Hugh O'gorman
About Hugh O'gorman
Hugh O'Gorman is a Senior Manager with over 14 years of experience at Genband and 7 years at Ribbon Communications in the Ottawa, Canada Area. He has a background in electronics engineering and specializes in service design and support within the telecom industry.
Work at Ribbon Communications
Hugh O'gorman has served as a Senior Manager at Ribbon Communications since 2017. His role involves managing teams that consist of both full-time employees and third-party contractors. He has been instrumental in leading support and design sustaining engineers across various products, including Cloud Based solutions, Big Data Analytics, and Media Gateways. His position requires extensive knowledge of service design, transition, and operations within the telecom industry.
Career at Genband
Hugh O'gorman has held the position of Senior Manager at Genband since 2010. Over his 14 years with the company, he has developed a strong background in managing teams and providing support for critical customer systems on a global scale. His experience includes overseeing projects that leverage geographically dispersed teams to deliver effective solutions in the telecommunications sector.
Previous Experience at Nortel Networks
Prior to his current roles, Hugh O'gorman worked at Nortel Networks as Manager GPS from 1999 to 2010. During his 11 years at Nortel, he gained valuable experience in the telecommunications industry, which contributed to his expertise in service design and operations.
Education and Certifications
Hugh O'gorman has pursued various educational opportunities to enhance his skills. He studied at SecuraStar, where he achieved the ISO 27001:2013 Information Security Management System Lead Implementor certification in 2017. He also attended Sprott School of Business at Carleton University, completing the Risk Assessment and Treatment: CRM02 course in 2018. Additionally, he studied Electronics Engineering Technology at Algonquin College of Applied Arts and Technology.
Expertise in Telecommunications
Hugh O'gorman possesses extensive experience in service design, transition, and operations within the telecommunications industry. His roles have involved managing teams and providing support for complex customer systems. He has led initiatives that focus on Cloud Based technologies, Big Data Analytics, and Media Gateways, showcasing his ability to adapt to evolving industry demands.