Itzik Yacobi
About Itzik Yacobi
Itzik Yacobi serves as the VP Global Service Center at Ribbon Communications, where he has worked since 2011. He previously held various managerial roles at ECI Telecom, overseeing technical training and customer services.
Work at Ribbon
Itzik Yacobi has served as the VP Global Service Center at Ribbon Communications since 2011. In this role, he manages a global team of 250 service engineers, ensuring they possess the necessary knowledge and skills to effectively address customer issues. His leadership is focused on enhancing service delivery and maintaining high standards of technical support across the organization.
Previous Experience at ECI Telecom
Before joining Ribbon Communications, Itzik Yacobi held several positions at ECI Telecom. He worked as a Technical Manager from 2003 to 2005, followed by a role as Group Manager for Customer Services from 2005 to 2008. He concluded his tenure at ECI Telecom as the Department Manager for the Global Services Center from 2008 to 2011. His experience at ECI Telecom laid the foundation for his expertise in global service management.
Technical Training and Knowledge Management
In his current role, Itzik Yacobi oversees the Technical Training Department and the Knowledge Management Group at Ribbon Communications. He is responsible for ensuring that all service engineers are well-trained and equipped with the knowledge required to resolve customer problems efficiently. This focus on training and knowledge management is critical for maintaining service excellence.
Customized Technical Support Agreements
Itzik Yacobi is involved in designing and negotiating customized technical support agreements for customer offerings at Ribbon Communications. This aspect of his role ensures that the technical support provided aligns with the specific needs of customers, enhancing overall satisfaction and service effectiveness.