Jake Stafeyev
About Jake Stafeyev
Jake Stafeyev is a Product Manager specializing in NFV and SDN Network Solutions at Ribbon Communications, with a background in customer service and crisis management. He has extensive experience in the telecommunications sector, having held various roles at ECI Telecom and Ribbon Communications, and has a strong educational foundation in Information Systems and Cyber Security.
Current Role at Ribbon Communications
Jake Stafeyev serves as a Product Manager for NFV & SDN Network Solutions in Product Engineering at Ribbon Communications. He has been in this role since 2022, focusing on the development and implementation of network solutions. His responsibilities include overseeing product development and enhancing service capabilities within the organization.
Previous Experience at ECI Telecom
Jake Stafeyev held multiple roles at ECI Telecom from 2010 to 2020. He began as a Resident Support Engineer in Vodacom Tanzania for one year. He then transitioned to Israel, where he worked as a Customer Services Engineer for three years. He progressed to Team Leader roles, managing Cyber Security & NFV Solutions and later Remote Services in the Global Services Center. His tenure at ECI Telecom spanned a total of ten years.
Education and Certifications
Jake Stafeyev earned a Bachelor of Science in Informational Systems & Cyber Security from The Academic College of Tel-Aviv, Yaffo, from 2018 to 2021. He also completed Cyber Security Training at HackerU in 2016. Additionally, he obtained a Cisco Certified Network Associate certification from Cisco Networking Academy in 2010, focusing on Network Communications.
Military Background
Jake Stafeyev served in the Israel Defense Forces, where he held two significant roles. He worked as a Satellite Telecommunication and Transmission instructor from 2008 to 2009, followed by a position as a Satellite Communication Training Services Team Leader from 2009 to 2010. His military experience contributed to his technical and leadership skills.
Crisis Management and Customer Service Expertise
Jake Stafeyev has extensive experience in crisis management within customer service roles. He has worked with a diverse range of clients, including ISPs, cellular companies, government, and military organizations globally. His background includes managing and improving customer service levels and enhancing the professionalism of service engineers.