James Garron
About James Garron
James Garron is a seasoned technical support professional currently serving as Sr. Manager of Technical Support Engineering at Ribbon Communications. He has extensive experience in the field, having held various engineering and support roles at companies such as Varian Semiconductor, Cisco, and Sonus Networks.
Current Role at Ribbon Communications
James Garron serves as the Senior Manager of Technical Support Engineering at Ribbon Communications, a position he has held since 2019. In this role, he oversees technical support operations and ensures the delivery of high-quality service to clients. Garron is based in Westford, Massachusetts, where he applies his extensive experience in technical support and engineering to enhance customer satisfaction and operational efficiency.
Previous Experience in Technical Support
Before joining Ribbon Communications, James Garron held various roles in technical support and engineering. He worked at Affirmed Networks as a Senior Support Engineer for one year and at Sonus Networks as a Product Support Engineer for seven years. Additionally, he served as a Product Support Manager at Sonus Networks for four years, where he managed support teams and improved service delivery.
Career Background in Engineering
James Garron has a diverse engineering background, having worked at several notable companies. He began his career at Varian Semiconductor, where he spent seven years as a Network Engineer and later as a Lead Installation Specialist. Garron also worked at Cisco as a Systems Engineer III for two years and at Sonus Networks, where he contributed to product support for seven years.
Educational Qualifications
James Garron studied Computer Science at Worcester Polytechnic Institute from 1996 to 1998. He also holds a Bachelor of Science degree in Industrial Technology from the University of Massachusetts at Lowell, where he studied from 1988 to 1992. His educational background has provided him with a solid foundation in technical principles and practices relevant to his career.
Early Education
James Garron completed his early education at Gloucester High School from 1986 to 1988. This foundational education set the stage for his subsequent studies in technology and engineering, leading to his successful career in the technical support and engineering fields.