James Shelby
About James Shelby
James Shelby is a Technical Support Engineering Technical Specialist/Designer III with extensive experience in telecommunications. He has worked for notable companies such as Nortel, Genband, and Ribbon Communications, contributing to software design and mentoring team engineers.
Work at Ribbon
James Shelby has been employed at Ribbon Communications since 2017, serving as a Technical Support Engineering Technical Specialist/Designer III. In this role, he is responsible for providing technical support and engineering solutions. His position includes mentoring team engineers, which highlights his involvement in leadership and knowledge sharing within the organization. His contributions support the company's commitment to delivering high-quality telecommunications solutions.
Education and Expertise
James Shelby studied at Ivy Tech, where he achieved a degree in Electronics Communications from 1975 to 1977. Prior to that, he attended Seymour Senior High School, focusing on Electrical, Electronics, and Communications Engineering from 1972 to 1975. His educational background provides a solid foundation for his technical expertise in telecommunications and software design.
Background
James Shelby has extensive experience in the telecommunications industry, having worked for several notable companies. He spent 25 years at Nortel as a Senior Technical Support Engineer from 1985 to 2010 in RTP, North Carolina. Following his tenure at Nortel, he worked at Genband for 7 years in the Raleigh-Durham area, also as a Senior Technical Support Engineer, from 2010 to 2017. This background has equipped him with a deep understanding of technical support and engineering processes.
Achievements in Software Design
Throughout his career, James Shelby has made significant contributions to software design in telecommunications. He designed software for the Post Release Software Manager (PRSM) specifically for the DMS-100 Family of telecommunications equipment. Additionally, he created hundreds of software patches from design solutions, demonstrating his expertise in software patching and problem resolution.