Jennifer Ward
About Jennifer Ward
Jennifer Ward is a Global Repair Services Senior Specialist at Ribbon Communications, where she has worked since 2012. With a strong background in mathematics and extensive experience in product management, she excels in data analysis and proactive problem-solving to enhance client relationships and operational efficiency.
Work at Ribbon Communications
Jennifer Ward has been employed at Ribbon Communications since 2012, serving as a Global Repair Services Senior Specialist. In this role, she utilizes her extensive knowledge of processes to develop proactive solutions that expedite repairs and enhance client relationship management. She leads multi-faceted teams, employing data analysis to inform decisions and creatively resolve conflicts of interest, benefiting both the business and customers.
Education and Expertise
Jennifer Ward studied at Clemson University, where she earned a Bachelor of Science degree in Mathematics, graduating cum laude. Her educational background provides a strong foundation for her analytical skills, which she applies in her current role to develop complex forecasting models. These models integrate various factors, including last-time-buy numbers and historical data, to improve long-term client support.
Background in Product Management
Prior to her tenure at Ribbon Communications, Jennifer Ward worked at GENBAND as a Product Line Manager from 2010 to 2011. She also spent a decade at Nortel, where she held the position of Product Manager from 2000 to 2010. These roles contributed to her strategic focus on balancing customer experience with profitability and product quality, enhancing her ability to navigate business and customer needs.
Achievements in Data Analysis and Forecasting
In her current position, Jennifer Ward has developed complex forecasting models that enhance client support. By evaluating various variables, she balances customer experience with profitability and product quality. Her strategic approach to long-term support is informed by her experiences as a product owner and her background in service management.