Jerry Henderson Iii
About Jerry Henderson Iii
Jerry Henderson III is a Senior Instructor in Education Services at Ribbon Communications, where he has worked since 2012 in St. Louis, Missouri. He specializes in using Adobe Creative Master Suite CS4 to develop training materials and has a strong background in technical writing and documentation.
Work at Ribbon Communications
Jerry Henderson III has been employed at Ribbon Communications since 2012, serving as a Senior Instructor in the Education Services department. Over his 12-year tenure, he has developed comprehensive training manuals and end-user guides that have been utilized across multiple departments. His role involves utilizing advanced skills in Adobe Creative Master Suite CS4, particularly in Captivate and Robohelp, to enhance training materials. He has a proven track record of meeting scheduled deadlines while maintaining high internal quality standards for documentation and training systems.
Previous Experience in Technical Writing
Prior to his current role, Jerry Henderson III worked at FKI Logistex as a Technical Writer from 2001 to 2008. During this 7-year period, he focused on creating and managing technical documentation. Following this, he served as a Technical Communications Specialist and Quality Assurance Specialist at Network Solutions from 2008 to 2010, where he played a key role in the creation and editing of release notes and troubleshooting documents, contributing to improved customer satisfaction.
Education and Expertise
Jerry Henderson III studied Chemical Engineering at Washington University in St. Louis from 1998 to 2000. His educational background complements his professional expertise in managing online help systems, ensuring they are up-to-date and accessible for all users. His proficiency in Adobe Creative Master Suite CS4, particularly in tools like Captivate and Robohelp, supports his role in enhancing training materials.
Skills in Documentation and Training
Jerry Henderson III possesses advanced skills in documentation and training, with a focus on maintaining high internal quality standards. His expertise includes managing online help systems and developing training materials that meet the needs of various departments. He has a proven ability to meet deadlines while ensuring the quality of documentation and training systems remains high.