Jigar Thakkar
About Jigar Thakkar
Jigar Thakkar is a Team Lead Senior Engineer at Ribbon Communications, specializing in technical support for the ECI Hi-FOCUS product line. He has extensive experience in creating technical documentation and troubleshooting embedded and management systems on Solaris and Linux platforms.
Work at Ribbon
Jigar Thakkar has been employed at Ribbon Communications since 2016, serving as a Team Lead Senior Engineer in Tier 3 support. In this role, he acts as an interface between Tier 2 support and Research & Development (R&D), facilitating effective communication and problem resolution. His responsibilities include providing technical support for the ECI Hi-FOCUS product line, which encompasses GPON and DSL solutions. Thakkar utilizes Spirent tools to recreate customer issues in lab environments, enabling thorough troubleshooting. He also prepares lab setups that replicate customer configurations, ensuring accurate diagnostics and solutions.
Previous Experience at Tata Communications
Before joining Ribbon Communications, Jigar Thakkar worked at Tata Communications Transformation Services Limited (TCTS) as a Senior Executive from 2012 to 2016. His tenure lasted four years, during which he gained valuable experience in technical support. Prior to this role, he served as a Graduate Engineer Trainee (GET) at Tata Communications from 2011 to 2012 for one year. This early experience contributed to his foundational knowledge in telecommunications and engineering.
Education and Expertise
Jigar Thakkar studied Electrical, Electronics, and Communications Engineering at Savitribai Phule Pune University from 2007 to 2011, completing a four-year degree. He also attended J.B. College from 2005 to 2007 for two years. His educational background provides him with a strong foundation in engineering principles, which he applies in his current role, particularly in troubleshooting embedded and management systems issues on Solaris and Linux platforms.
Technical Skills and Responsibilities
In his current position, Jigar Thakkar is responsible for creating technical product documentation, including upgrade procedures and diagnostic steps. He analyzes network element logs to understand technical problems comprehensively. His expertise extends to troubleshooting issues related to data, video, and voice services within customer networks. Thakkar's role requires a deep understanding of technical processes and the ability to communicate effectively with both support teams and R&D.