Jochen Wagner
About Jochen Wagner
Jochen Wagner serves as the Director of Technician Support for EMEA and India at Ribbon Communications, a position he has held since 2017. He has extensive experience in technical support roles, including previous positions at Nortel and Genband.
Work at Ribbon
Jochen Wagner has been serving as the Director Technician Support EMEA and India at Ribbon Communications since 2017. In this role, he is responsible for overseeing technical support operations across Europe, the Middle East, and India. His position is based in Westford, Massachusetts, United States. Wagner's leadership in this capacity has contributed to the efficiency and effectiveness of the company's support services in these regions.
Previous Experience at Nortel
Before joining Ribbon Communications, Jochen Wagner held multiple positions at Nortel. He worked as the Leader Technician Support for the Central Region from 2005 to 2007 in Mississauga, Ontario, Canada. Subsequently, he served as the Leader Technician Support EMEA from 2008 to 2010, also in Mississauga. His experience at Nortel provided him with a strong foundation in technical support and leadership within the telecommunications sector.
Current Role at Genband
Jochen Wagner has been with Genband since 2010, where he holds the position of Leader Technical Support Eurasia. His tenure at Genband has lasted for 14 years, and he operates out of Plano, Texas, United States. In this role, he manages technical support for the Eurasian region, further enhancing his expertise in global technical operations.
Education and Expertise
Jochen Wagner studied Telecommunications Engineering and Communications at Darmstadt University of Applied Sciences from 1989 to 1992. This educational background has equipped him with the technical knowledge and skills necessary for his roles in the telecommunications industry. His academic training complements his extensive professional experience in technical support and management.