Josef Pracner
About Josef Pracner
Josef Pracner is a Senior Support and Field Engineer at Ribbon Communications, where he has worked since 2017. He has extensive experience in customer support and systems integration, having previously held positions at Sonus and Unient Communications.
Work at Ribbon
Josef Pracner has been employed at Ribbon Communications since 2016. He holds the position of Senior Support and Field Engineer, a role he has maintained since 2017. Additionally, he serves as a Systems Integration Senior Technician Specialist, a position he has held for eight years. His work is based in Westford, Massachusetts, where he contributes to the company's technical support and systems integration efforts.
Previous Experience at Sonus
Before joining Ribbon Communications, Josef Pracner worked at Sonus as a Customer Support Engineer from 2006 to 2017. During his eleven years at Sonus, he provided technical support and solutions to customers, enhancing their experience with the company's products and services. His role involved troubleshooting and resolving customer issues, which contributed to the overall success of the support team.
Early Career at Unient Communications
Josef Pracner began his career at Unient Communications, where he served as the Networking Unit Manager for one year from 2005 to 2006. In this role, he was responsible for managing networking operations and ensuring effective communication systems within the organization. This position laid the groundwork for his future roles in technical support and engineering.
Professional Background
Josef Pracner has a strong background in technical support and engineering, with over 15 years of experience in the telecommunications industry. His career trajectory includes significant roles in customer support and systems integration, showcasing his expertise in managing complex technical issues and providing solutions. His experience spans multiple organizations, contributing to his comprehensive understanding of the field.