Kevin Jones
About Kevin Jones
Kevin Jones serves as the Kbs Support Manager at Ribbon Communications, a position he has held since 2017. He has extensive experience in various roles at Genband, including Emergency Room Manager, Nts Manager, Software Delivery Night Manager, and Software Engineer.
Current Role at Ribbon Communications
Kevin Jones serves as the Kbs Support Manager at Ribbon Communications, a position he has held since 2017. He operates from Westford, Massachusetts, where he is responsible for overseeing support operations related to knowledge-based systems. His role involves managing support teams and ensuring effective service delivery to clients.
Previous Experience at Genband
Before joining Ribbon Communications, Kevin Jones worked at Genband in various capacities. He started as a Software Engineer from 2000 to 2012, where he contributed to software development for 12 years. He then transitioned to the role of Software Delivery Night Manager from 2013 to 2015, followed by a brief tenure as Emergency Room Manager for six months in 2016. He has also served as the Nts Manager since 2016, accumulating significant experience in technical support and management.
Career Timeline
Kevin Jones has a diverse career spanning over two decades, primarily at Genband. He began his career as a Software Engineer, progressing through various roles including Software Delivery Night Manager and Emergency Room Manager. Since 2016, he has held the position of Nts Manager while simultaneously managing Kbs Support at Ribbon Communications since 2017.
Professional Background
Kevin Jones has extensive experience in the telecommunications industry, with a focus on software engineering and support management. His background includes significant roles at Genband, where he developed technical skills and management expertise. This experience has equipped him with the knowledge to effectively lead support teams and manage complex technical operations.