Lance Alexander
About Lance Alexander
Lance Alexander is a Technical Support Engineering Technical Specialist/Designer III at Ribbon Communications, with over 25 years of experience in the telecom industry. He has held various roles in companies such as VegaStream, Aztek Networks, and Adtran, specializing in customer support, product demonstrations, and network troubleshooting.
Current Role at Ribbon Communications
Lance Alexander serves as a Technical Support Engineering Technical Specialist/Designer III at Ribbon Communications. He has held this position since 2017, contributing to the company's technical support and engineering initiatives. His role involves providing specialized support and design expertise, focusing on customer needs and technical solutions.
Previous Work Experience
Lance Alexander has a diverse work history in the telecom industry, spanning over 25 years. He began his career at Adtran as an Engineering Planner from 1992 to 2000. He then worked at Carrier Access as a Senior Sales Engineer from 2000 to 2005, followed by a role as a Support Engineer at VegaStream from 2005 to 2006. He continued his career at Aztek Networks as a Senior Sales Engineer from 2007 to 2012, and later served as a Senior Operations Specialist at Genband from 2012 to 2017.
Education and Technical Expertise
Lance Alexander studied at Calhoun College, where he earned an Associate of Science degree in Electronics from 1989 to 1992. His education laid the foundation for his extensive technical expertise in the telecom sector. He specializes in product presentations, demonstrations, field training, installation, customer support, network layout, and troubleshooting.
Customer Relationship Focus
Lance Alexander emphasizes building customer-focused internal and external teams throughout his career. He enjoys working directly with customers to establish long-lasting relationships, which is a critical aspect of his roles in technical support and sales engineering.
International Experience
Lance possesses extensive experience in both domestic and international travel for sales engineering and technical customer support. This experience has enabled him to engage with a diverse range of clients and understand various market needs.