Marshall Yam
About Marshall Yam
Marshall Yam is a Documentation Manager at Ribbon Communications, where he has worked since 2013. He has extensive experience in managing documentation tasks, localization projects, and recruiting technical writers across various industries.
Work at Ribbon Communications
Marshall Yam has served as the Documentation Manager at Ribbon Communications since 2013. In this role, he oversees documentation processes and manages localization projects, ensuring that content is tailored for different languages and regions. His responsibilities include coordinating with external vendors for documentation tasks, which enhances the efficiency and quality of the documentation produced. His long tenure at Ribbon reflects his commitment to the organization and his expertise in managing complex documentation needs.
Previous Experience in Documentation Management
Prior to his current position, Marshall Yam worked as the Documentation Team Leader at Comverse from 2006 to 2011. In this capacity, he led a team focused on creating and managing technical documentation. He also gained experience as a Technical Writer at Applied Materials from 2001 to 2002, where he developed documentation for wafer inspection tools. Additionally, he served as a Corporate Marketing Writer at Magic Software Enterprises from 2011 to 2012, contributing to marketing materials and corporate communications.
Education and Expertise
Marshall Yam holds a Bachelor of Arts (B.A.) in History and Education from the Hebrew University of Jerusalem, where he studied from 1987 to 1992. He also obtained a Teaching Diploma during this time. His educational background includes a year of study in Languages at St. Anne's College, Oxford University, in 1986. Furthermore, he pursued studies in Naturopathic Medicine at Reidman College of Complementary and Integrative Medicine, achieving certification as a Naturopathic Doctor (ND) from 2012 to 2019.
Recruitment and Team Building
In his role as Documentation Manager, Marshall Yam has been involved in recruiting technical writers, demonstrating his commitment to building a skilled documentation team. His experience in talent acquisition reflects his understanding of the specific skills required for effective documentation in various technological fields. This aspect of his role contributes to the overall success of documentation projects within the organization.
Diverse Industry Experience
Marshall Yam has worked across multiple industries, including telecom systems, electronic payment devices, and enterprise software. His experience spans various technological domains, showcasing his versatility in handling documentation tasks. This breadth of experience allows him to adapt documentation strategies to meet the specific needs of different sectors, enhancing the clarity and usability of technical content.