Matt Ferguson
About Matt Ferguson
Matt Ferguson serves as the Vice President of Global Product Support at Ribbon Communications and has extensive experience in corporate operations and technical support. He has held various leadership roles at companies like Text2 Systems and Nortel, and has a strong background in managing mergers, acquisitions, and performance improvement projects.
Current Role at Ribbon Communications
Matt Ferguson serves as the Vice President of Global Product Support at Ribbon Communications, a position he has held since 2021. In this role, he is responsible for overseeing product support operations on a global scale. His leadership focuses on enhancing customer satisfaction and ensuring the efficient delivery of support services. Ferguson's experience in managing complex product support environments contributes to the company's commitment to high-quality service.
Previous Experience at Text2 Systems
Before joining Ribbon Communications, Matt Ferguson worked at Text2 Systems as President of Corporate Operations from 2012 to 2021. During his nine years in this role, he was instrumental in driving operational efficiency and strategic initiatives. His leadership helped the company navigate various challenges and achieve measurable results in performance improvement and cost efficiency.
Background in Telecommunications at Nortel
Matt Ferguson has a significant background in telecommunications, having held multiple leadership roles at Nortel. He served as the Advanced Enterprise Services - New Services Leader from 2008 to 2009, and as Director of India Offshore Technical Support Operations from 2007 to 2008. Additionally, he was the Director of Research and Development in Vietnam from 2005 to 2007, and the Director of Services Edge Router, R&D and Support from 2003 to 2005. His diverse roles contributed to his extensive knowledge in managing technical support and development operations.
Educational Background
Matt Ferguson studied at the University of Guelph, where he earned a Bachelor of Science degree with a major in Computer Science and a minor in Physics. His academic journey spanned from 1985 to 1990, providing him with a strong foundation in technical and analytical skills that have supported his career in technology and operations management.
Entrepreneurial Initiatives and Consulting
In addition to his corporate roles, Matt Ferguson has been active in the consulting sector as President of HOW Consultants Inc. since 2009. He has played a pivotal role in securing government grants for start-up initiatives and has contributed to the incubation of three small start-ups in the Ottawa area. His efforts in these ventures include sponsorship of patent and trademark applications, demonstrating his commitment to innovation and entrepreneurship.