Melanie Clow
About Melanie Clow
Melanie Clow is a Product Support Engineer at Ribbon Communications, where she has worked since 2013. She has a background in Biomedical and Electrical Engineering from Carleton University and has contributed to various initiatives aimed at improving team productivity and customer experience.
Work at Ribbon Communications
Melanie Clow has been employed at Ribbon Communications as a Product Support Engineer since 2013. Over her 11 years with the company, she has worked from home in Ottawa. In her role, she has identified improvement opportunities within the support team and developed plans to prevent the recurrence of common issues. She has also been involved in new product introduction projects, reviewing contracts and vendor agreements for Legal/PLM.
Education and Expertise
Melanie Clow studied at College Catholique Franco-Ouest, where she completed her high school education from 2002 to 2008. She then attended Carleton University, earning a Bachelor’s Degree in Biomedical and Electrical Engineering from 2009 to 2013. Her educational background supports her technical expertise in engineering and product support.
Background in Teaching and Research
Before her current role, Melanie Clow worked at Carleton University as a Teaching Assistant from 2012 to 2013. She also served as a Research Student at the same institution from 2011 to 2013. These positions provided her with valuable experience in academic settings and contributed to her professional development.
Achievements in Team Management and Initiatives
Melanie Clow has directed numerous projects to completion, effectively managing diverse personality types within teams. She has led a knowledge sharing initiative, chairing regular meetings and guiding her team to exceed objectives. Additionally, she has been an instrumental contributor to the social committee, organizing the company holiday party for the past five years and improving team productivity and customer experience.
Involvement in Audits and Cost Reduction Strategies
Melanie Clow participated in TL9000 audit preparations, contributing to the organization's compliance efforts. She was also involved in third-party budget planning and cost reduction strategies, showcasing her ability to manage financial aspects of projects and initiatives.