Michael Jones
About Michael Jones
Michael Jones is a Senior Technical Support Engineer with extensive experience in telecommunications, currently working at Ribbon Communications since 2012. He previously held similar positions at Nortel Networks and Avaya, accumulating over 34 years in the industry.
Work at Ribbon Communications
Michael Jones has held the position of Sr. Technical Support Engineer at Ribbon Communications since 2012. In this role, he specializes in the CS2100, SL100, and CS2K systems. His extensive experience in technical support allows him to effectively address customer inquiries and provide solutions to complex technical issues. He has contributed to the support and maintenance of critical communication systems, ensuring operational efficiency for clients.
Previous Employment at GENBAND
Before joining Ribbon Communications, Michael Jones worked at GENBAND as a Sr. Technical Support Engineer. He has been with GENBAND since 2012, where he continued to focus on the CS2100, SL100, and CS2K systems. His tenure at GENBAND has further solidified his expertise in technical support within the telecommunications industry.
Experience at Avaya
Michael Jones worked at Avaya from 2009 to 2012 as a Technical Support Engineer. During this period, he provided support for the CS2100 and SL100 systems. His role involved troubleshooting and resolving technical issues, contributing to customer satisfaction and system reliability.
Career at Nortel Networks
Michael Jones began his career at Nortel Networks, where he served as a Sr. Technical Support Engineer from 1990 to 2009. Over his 19 years at Nortel, he gained significant experience in technical support, focusing on telecommunications solutions. His long tenure at Nortel helped establish a strong foundation for his future roles in the industry.
Education and Expertise
While specific educational details are not provided, Michael Jones possesses extensive expertise in technical support for telecommunications systems, particularly the CS2100, SL100, and CS2K. His long-standing career in the industry reflects a deep understanding of technical problem-solving and customer service.