Mike Button
About Mike Button
Mike Button is a Technical Account Manager for Canadian Accounts at Ribbon Communications, with extensive experience in the telecommunications industry, including previous roles at Nortel Networks and GENBAND. He has worked in various capacities, ensuring customer satisfaction and facilitating performance reviews across corporate levels.
Current Role at Ribbon Communications
Mike Button serves as a Technical Account Manager for Canadian Accounts at Ribbon Communications. He has held this position since 2017 and is based in St. John's, Newfoundland and Labrador. In this role, he acts as an escalation point for customer concerns, ensuring alignment and resolution across all branches of the company. His responsibilities include facilitating routine progress and performance reviews at various corporate executive levels.
Previous Experience at GENBAND
Prior to his current role at Ribbon Communications, Mike Button worked at GENBAND for several years. He began as a Senior Team Leader/Senior GPS Engineer from 2010 to 2014, followed by a role as Services Product Line Manager for GENBANDCare from 2014 to 2015. His experience at GENBAND spans a total of five years, contributing to his expertise in technical account management.
Experience at Nortel Networks
Mike Button has extensive experience at Nortel Networks, where he held multiple positions from 2000 to 2010. His roles included Senior Succession Loadbuild Specialist, Process Engineer, Support Engineer/Project Coordinator, and Service Delivery Prime. His tenure at Nortel Networks lasted a total of seven years, providing him with a solid foundation in technical and project management.
Education and Professional Development
Mike Button studied at the College of the North Atlantic, where he achieved a degree in Business and Computer Studies. This educational background supports his technical and managerial roles in the telecommunications industry, equipping him with essential skills for his career.