Mike Miller
About Mike Miller
Mike Miller serves as the Vice President of Services Portfolio Management & Renewals at Ribbon Communications, where he has worked since 2024. He has over two decades of experience in various roles at Nortel Networks, GENBAND, and Ribbon Communications, specializing in project management and customer-focused service delivery.
Current Role at Ribbon Communications
Mike Miller currently serves as the Vice President of Services Portfolio Management & Renewals at Ribbon Communications. He has held this position since 2024, following a tenure as Sr Director in the same area from 2017 to 2024. His role involves overseeing service portfolio management and renewals, focusing on maximizing customer return on investment and facilitating the adoption of new technologies through a customer-centered approach.
Previous Experience at Nortel Networks
Mike Miller has extensive experience at Nortel Networks, where he held multiple roles over several years. He worked as a Software Systems Engineer from 1998 to 2002, later transitioning to Project Manager for 11 months in 2001. He continued his career at Nortel as a Service Delivery / Technical Support Manager from 2004 to 2007, and as OSS Services Practice Leader from 2007 to 2009. His final role at Nortel was as Advanced Services Practice Leader from 2009 to 2010.
Professional Background at GENBAND
At GENBAND, Mike Miller held several key positions from 2010 to 2024. He served as Services Product Line Manager from 2010 to 2014, followed by Sr. Manager of Services Portfolio Management from 2014 to 2017. He then progressed to Director of Services Enablement & Portfolio Management, a role he maintained until 2024. His work at GENBAND focused on service enablement and portfolio management within the Raleigh-Durham, North Carolina area.
Education and Expertise
Mike Miller studied at North Carolina State University - College of Management, where he earned a Bachelor of Arts in Business Management from 1991 to 1996. He later achieved a Master's degree in Business Administration from the same institution, completing his studies from 1997 to 2000. His educational background supports his specialization in complex project and program management, as well as business and process transformation.
Leadership and Change Management
Mike Miller has a proven track record in leading cross-functional teams and driving major change initiatives. His experience includes managing M&A-related integration activities, showcasing his capability in navigating complex organizational changes. He is committed to continuous learning and focuses on serving both internal and external customers effectively.