Milton Sakamoto
About Milton Sakamoto
Milton Sakamoto is a Technical Support professional at Ribbon Communications in São Paulo, Brazil, with over 25 years of experience in telecommunications. He has a strong background in telephony signaling and VoIP solutions, and he is fluent in English and Spanish.
Work at Ribbon
Milton Sakamoto has been employed at Ribbon Communications since 2019, serving as a Technical Support specialist. His role involves providing technical assistance to major Brazilian telecommunications carriers, including Telefonica, GVT, Intelig, Vivo, and Telemar. His experience at Ribbon spans five years, during which he has developed expertise in addressing complex technical issues and ensuring effective communication with clients.
Previous Experience in Technical Support
Prior to joining Ribbon, Milton Sakamoto accumulated extensive experience in technical support roles. He worked at Nortel from 1999 to 2010 for eleven years, followed by a nine-year tenure at Genband from 2010 to 2019. Additionally, he was employed at Alcatel as a Designer from 1993 to 1999. This diverse background has equipped him with a comprehensive understanding of telecommunications technologies and customer support.
Education and Expertise
Milton Sakamoto studied Computer Science at Universidade Estadual de Campinas, where he earned his Bachelor's degree from 1985 to 1989. His educational background, combined with his professional experience, has provided him with a strong foundation in telecommunications, particularly in TDM telephony signaling and VoIP solution integration. He is familiar with international telecommunication standards such as ITU and RFC, as well as the Brazilian standard Pratica Telebras.
Language Proficiency
Milton Sakamoto is fluent in both English and Spanish, which enhances his ability to communicate effectively in multilingual environments. This language proficiency is particularly beneficial in his role at Ribbon Communications, where he interacts with diverse clients and stakeholders in the telecommunications sector.
Technical Skills and Specializations
Milton Sakamoto possesses specialized knowledge in TDM telephony signaling, including ISUP, PRI, CAS, and V.52. He also has expertise in VoIP solution integration and troubleshooting, specifically in signaling protocols such as H.248/MGCP, SIP/SIP-T, and H.323. His technical skills enable him to address a wide range of challenges in the telecommunications industry.