Nigel Hall
About Nigel Hall
Nigel Hall is a Senior Technical Instructor at Ribbon Communications, where he has worked since 2017. He has extensive experience in technical instruction and engineering, having held various roles at companies such as Nortel, Avaya, and Sumaria Networks.
Work at Ribbon Communications
Nigel Hall serves as a Senior Technical Instructor at Ribbon Communications, a position he has held since 2017. In this role, he develops and delivers training courses focused on advanced troubleshooting and maintenance for Ribbon's VOIP and SBC products. His responsibilities include lab support work, which involves installing, fixing, upgrading, and patching systems. Hall conducts training sessions globally, both on-site at customer locations and through online platforms.
Previous Experience in Technical Instruction
Before joining Ribbon Communications, Nigel Hall held various instructional roles in the telecommunications industry. He worked at Sumaria Networks, LLC as an Instructor/Developer and served as the Global Lead Instructor for Avaya Data from 2010 to 2011. Prior to that, he was a Senior Instructor at Nortel for a decade, from 1999 to 2009. His experience also includes a brief tenure at BSkyB as a Voice Support Engineer in 2011 and a role at Avaya as a Training & Org/Leadership Senior Management Associate in 2009.
Educational Background
Nigel Hall studied at the University of Birmingham, where he earned a Bachelor of Engineering (BEng Hons) in Electrical and Computer Engineering from 1990 to 1993. He furthered his education at the same institution, obtaining a Postgraduate Certificate in Education (PGCE) in Science/Physics from 1994 to 1995. His educational background provides a strong foundation for his technical expertise in the telecommunications field.
Technical Proficiencies
Nigel Hall possesses extensive technical skills, particularly in configuring ATCA/GENiUS C20 switches, SST, AS, MEP (GENCOM), and SBC systems. He frequently works with CISCO routers and Avaya ERS in laboratory settings, which require detailed Linux configuration and networking setup. His proficiency in these areas supports his role in training and technical instruction.