Paola Polanco
About Paola Polanco
Paola Polanco is a Senior Technical Trainer at Ribbon Communications, where she has worked since 2017. She has extensive experience in technical training and customer support, having previously held positions at companies such as Sonus, Cisco, and NSN - Nokia Solutions and Networks.
Work at Ribbon
Paola Polanco has been employed at Ribbon Communications as a Senior Technical Trainer since 2017. In this role, she is responsible for delivering technical training and support to clients and internal teams. Her experience in this position spans over seven years, during which she has contributed to the development of training materials and programs tailored to the needs of the organization and its customers.
Previous Experience in Technical Training
Prior to her current role at Ribbon, Paola Polanco worked as a Senior Technical Trainer at Sonus for ten months in 2017. She also served as a Subject Teacher at Universidad Tecnológica de México for seven months in 2016 and at Universidad Tecmilenio for one year from 2015 to 2016. These positions involved educating students and professionals in technical subjects, enhancing her expertise in training and development.
Background in Engineering and Support
Paola Polanco has a diverse background in engineering and customer support. She worked at Cisco as a Customer Support Engineer for ten months from 2014 to 2015. Additionally, she held the position of Network Engineer at Nortel from 2008 to 2009. Her experience also includes roles at NSN - Nokia Solutions and Networks, where she served as a Sales Solutions Engineer and an IP Sales Solution Specialist from 2010 to 2014.
Education and Qualifications
Paola Polanco studied at Universidad Nacional Autónoma de México. Her educational background supports her extensive career in technical training and engineering, providing her with the foundational knowledge necessary for her roles in various technology companies.
Project Management Experience
In addition to her technical roles, Paola Polanco has experience in project management. She worked at Telcel as a Project Manager for Value Added Services for four months in 2010. This role involved overseeing projects and ensuring the successful delivery of services, contributing to her well-rounded skill set in the technology sector.