Rachel Legg
About Rachel Legg
Rachel Legg is a Manager of Sales Operations at Ribbon Communications, overseeing a team that manages $80 million in annual business in the EMEA region. She has extensive experience in sales and operations, having worked at companies such as Genband and Nortel in various roles over a span of nearly two decades.
Current Role at Ribbon Communications
Rachel Legg serves as the Manager of Sales Operations at Ribbon Communications, a position she has held since 2017. In this role, she oversees a team responsible for managing an annual business volume of $80 million in the EMEA region. Her responsibilities include collaborating with various departments, such as Finance and Legal, to optimize support models for sales opportunities. She also engages in business case and pricing modeling to identify new market and customer opportunities.
Previous Experience at Genband
Prior to her current role, Rachel worked at Genband as a Commercial Manager from 2010 to 2017. During her tenure, she gained valuable experience in managing commercial operations. This role contributed to her extensive knowledge in sales strategies and operations management.
Career at Nortel
Rachel Legg has a significant history with Nortel, where she held multiple positions from 2000 to 2009. She began as a Network Integration Specialist and later transitioned to roles including Technical Sales Support, Services Sales Manager, and Commercial Manager. Her experience at Nortel provided her with a comprehensive understanding of sales support and management in the telecommunications sector.
Education and Expertise
Rachel Legg earned a Master of Engineering degree from Cardiff University / Prifysgol Caerdydd, where she studied from 1996 to 2000. Her educational background in engineering has equipped her with analytical skills that are essential in her current role in sales operations, particularly in developing strong sales strategies and engaging in pricing modeling.
Key Responsibilities and Skills
In her current position, Rachel is responsible for the ownership of regional governance and the supervision of virtual presales teams. She collaborates with sales teams and customers to develop effective sales strategies from the request for services to contract closure. Her ability to work across departments enhances her effectiveness in managing sales operations.