Rafael Jana
About Rafael Jana
Rafael Jana is a Remote Services Team Manager at Ribbon Communications, where he has worked since 2021. He has a background in technical project engineering and customer service, with experience in the Israel Defense Forces and ECI Telecom.
Work at Ribbon Communications
Rafael Jana has been employed at Ribbon Communications since 2020. Initially, he held the position of Technical Project Engineer, where he contributed to various technical projects within the organization. In 2021, he transitioned to the role of Remote Services Team Manager, overseeing a team responsible for remote service operations. His work involves managing technical support and ensuring efficient service delivery to clients. He operates in the Petah Tikva area of Israel, where he continues to develop his expertise in remote services.
Previous Experience at ECI Telecom
Before joining Ribbon Communications, Rafael Jana worked at ECI Telecom as a Customer Service Engineer from 2018 to 2020. In this role, he was responsible for providing technical support and solutions to customers, enhancing their experience with the company's products and services. His tenure at ECI Telecom equipped him with valuable skills in customer service and technical problem-solving.
Experience in the Israel Defense Forces
Rafael Jana served in the Israel Defense Forces as a Network Support Technician from 2014 to 2017. During his service, he was involved in maintaining and supporting network systems, which provided him with foundational experience in network management and technical support. This role contributed to his technical knowledge and skills in a high-pressure environment.
Education at Holon Institute of Technology
Rafael Jana studied Computer Science at the Holon Institute of Technology from 2020 to 2023, where he earned a Bachelor of Science (BS) degree. His education provided him with a solid foundation in computer science principles and practices, preparing him for his roles in technical engineering and project management.