Rahul Goyal
About Rahul Goyal
Rahul Goyal is a Technical Specialist at Ribbon Communications, specializing in troubleshooting TCAP and SIP DIP issues. He has over a decade of experience in network management and has held various roles in companies such as Flightcase IT Services and Tech Mahindra.
Current Role at Ribbon Communications
Rahul Goyal has been serving as a Technical Specialist at Ribbon Communications since 2019. In this role, he focuses on troubleshooting complex issues and managing network systems. His responsibilities include utilizing OpenNMS for network management and monitoring, ensuring optimal performance and reliability of communication systems.
Previous Experience in Network Operations
Prior to his current position, Rahul Goyal held various roles in network operations. He worked at Flightcase IT Services P Ltd as a NOC Engineer from 2010 to 2012 and later as NOC Team Lead from 2012 to 2014. Additionally, he served as a Junior NOC Engineer at vAngelz Technologies from 2008 to 2010. His experience in these roles involved troubleshooting complex issues related to TCAP and SIP DIP.
Project Management at Tech Mahindra
Rahul Goyal worked at Tech Mahindra as a Project Manager from 2017 to 2019. In this capacity, he managed various projects, ensuring that they met technical specifications and were delivered on time. He also held the position of Associate Network Architect at Tech Mahindra from 2014 to 2016, where he further developed his expertise in network architecture.
Educational Background in Telecom Management
Rahul Goyal studied at the Symbiosis Institute of Telecom Management, where he earned a Master of Business Administration (MBA) in Telecom Management from 2013 to 2015. He also holds a Bachelor of Technology (BTech) in Computer Science & Engineering from Motivational Pathway, completed from 2004 to 2008. His educational background provides a strong foundation for his technical expertise.
Technical Expertise and Skills
Rahul Goyal specializes in troubleshooting various telecommunications issues, including Local Number Portability (LNP) application problems. He has experience in provisioning and troubleshooting RouteNGN and SIPp Server. Additionally, he has expertise in implementing and integrating Talkdesk Contact Center with platforms such as Salesforce, Zendesk, and Slack.