Ritesh Sharma
About Ritesh Sharma
Ritesh Sharma is a Product Support Management and Technical Account Manager at Ribbon Communications, recognized for his contributions in client support and technical updates. He holds a B.Tech from Punjab Technical University and an MBA from the Indian Institute of Management, Kozhikode.
Work at Ribbon Communications
Ritesh Sharma has been employed at Ribbon Communications since 2018, serving in the roles of Product Support Management, Technical Account Manager, and Escalation Manager. In this position, he operates in a hybrid work environment based in Bengaluru, Karnataka, India. His responsibilities include acting as the escalation prime for the APAC region, where he manages critical customer issues and ensures timely resolution. He also oversees the deployment and support of the company's Element Management System.
Education and Expertise
Ritesh Sharma holds a Bachelor of Technology (B.Tech) degree in Computer Science from Punjab Technical University, which he completed from 2002 to 2006. He further enhanced his qualifications by obtaining a Master of Business Administration (MBA) from the Indian Institute of Management, Kozhikode, between 2021 and 2023. His educational background supports his expertise in product management and technical account management.
Professional Background
Before joining Ribbon Communications, Ritesh Sharma worked at GlobalLogic as a Consultant for nine months in 2017-2018 and as an Associate Consultant in Engineering for seven years from 2010 to 2017. He also served as a Senior Engineer in VoIP at Primus Telecommunications India Ltd from 2008 to 2010. His roles have involved significant responsibilities in technical support and business analysis, particularly in the context of Big Data Analytics tools.
Achievements and Recognition
Ritesh Sharma has received multiple accolades, including the 'Deliver, Motivate, and Inspire Awards' for his contributions to client and internal appreciation. He is recognized as a visible contributor by leadership for his insightful input during global town halls and leadership meetings. Additionally, he manages Technical Service Bulletins to keep worldwide client partners informed about technical updates and notifications.