Robert Harker
About Robert Harker
Robert Harker is a Systems Engineer and Senior Specialist at Ribbon Communications, where he has worked since 2019. He provides pre-sales engineering support and serves as a technical liaison for trials and new product introductions.
Work at Ribbon
Robert Harker has been employed at Ribbon Communications since 2019 as a Systems Engineer, Senior Specialist. In this role, he provides pre-sales engineering support for the carrier sales team. He acts as a technical liaison, facilitating problem resolution during trials and new product introductions. Harker is also responsible for constructing proposals and pricing for the Sales Account Manager, utilizing the Salesforce CRM tool. His contributions include managing customer presentations related to new product roadmaps and overseeing lifecycle management for existing product sets.
Previous Experience in Engineering
Before joining Ribbon Communications, Robert Harker worked at Sonus as a Senior Field Support Engineer from 2002 to 2007. His earlier experience includes a role at Lockheed Martin, where he served as a Systems Engineer from 1995 to 1998, and later as a Communications Engineer from 1998 to 2002. These positions were located in the Colorado Springs area, contributing to his extensive background in systems engineering and technical support.
Education and Expertise
Robert Harker studied Aerospace Engineering at the University of Colorado Boulder, where he earned both a Master’s and Bachelor’s degree from 1988 to 1995. He completed his high school education at Denver North High School from 1984 to 1988. His educational background supports his expertise in systems engineering and technical problem-solving within the telecommunications industry.
Career Progression
Robert Harker's career includes a significant tenure at Ribbon Communications, where he transitioned from a Sr. Technical Account Manager in Field Support Engineering to his current role as Systems Engineer, Senior Specialist. His 11 years at Ribbon prior to his current position highlight his deep understanding of the company's products and customer needs. This progression reflects his commitment to technical excellence and customer support in the engineering field.