Roger Bray
About Roger Bray
Roger Bray serves as the Information Technology Service Delivery Manager at Ribbon Communications, where he has worked since 2014. He has a strong background in IT management, having previously held roles at Buchanan Technologies, and has successfully implemented systems that enhance service delivery and reduce costs.
Work at Ribbon Communications
Roger Bray has served as the Information Technology Service Delivery Manager at Ribbon Communications since 2014. In this role, he has been instrumental in implementing a new IT Service Management (ITSM) system that enhanced service availability and flexibility while achieving a 30% reduction in costs. His responsibilities include managing the procurement of devices and overseeing department setups across 23 countries, ensuring that user community needs align with IT management objectives. He also coordinates SOX audits and manages evidence responses related to policy and procedure protocols.
Previous Experience at Buchanan Technologies
Prior to his current role, Roger Bray worked at Buchanan Technologies as a Senior Consultant Technical Lead for nine months in 2014. He also held the position of IT Manager at the same company from 2003 to 2011, where he developed and mentored helpdesk and desktop staff for a user base exceeding 4,000. His focus on metrics analysis during this time contributed to enhanced customer service and operational efficiency.
Education and Training
Roger Bray attended the University of North Texas, where he completed some college coursework. He also graduated from Plano Senior High School. His educational background supports his extensive experience in information technology and service delivery management.
Achievements in IT Service Management
Throughout his career, Roger Bray has achieved significant improvements in customer satisfaction, increasing it by 20% through process enhancements and faster response times. He has created and maintained an ITSM environment that includes essential processes, workflows, and automations, contributing to the overall efficiency of IT services within his organization.