Ronald Mesina
About Ronald Mesina
Ronald Mesina is a Team Leader for Carrier VoIP and Cloud Solutions at Ribbon Communications, where he supports major telecom companies in the Australia/New Zealand region. With extensive experience in the Asia-Pacific market and a background in customer support, he has worked with various organizations, including Nortel Networks and Genband.
Work at Ribbon
Ronald Mesina has been serving as Team Leader for Carrier VoIP and Cloud Solutions at Ribbon Communications since 2017. In this role, he supports a diverse range of customers, including major telecom companies such as Optus, Telstra, and Vodafone in the Australia/New Zealand region. His responsibilities include managing technical support for various cloud services, demonstrating his expertise in the field.
Previous Experience in Telecommunications
Prior to his current position, Ronald Mesina held several roles in the telecommunications industry. He worked at Nortel Networks as a Senior Customer Support Engineer for the Optus account from 1999 to 2003. He later served as a Global Network Technical Support Engineer at Nortel from 2003 to 2010. After Nortel, he joined Genband as a Senior OPS Specialist and later as Team Leader for Carrier VoIP Solutions from 2010 to 2017.
Background in Technical Support
Ronald Mesina has extensive experience in technical support, particularly in the Asia-Pacific region. He has worked with Nortel product TDM and IP VoIP Carrier Solutions. His background includes a position as a Senior Engineer in the Switch Technical Assistance Group at Bayan Telecommunications from 1993 to 1999. He has developed a policy on customer support that emphasizes a positive attitude and collaboration to resolve customer issues.
Education and Expertise
Ronald Mesina earned a Bachelor’s Degree in Electrical, Electronics, and Communications Engineering from De La Salle University, completing his studies from 1987 to 1992. His academic background laid the foundation for his long-term interest in technologies such as Voice Over IP, Data Switching, and Network Applications. He enjoys debugging complex call processing problems and has a strong passion for customer support.