Shah Hussain
About Shah Hussain
Shah Hussain is a Technical Support Engineering Sr. Tech Specialist and Technical Advisor at Ribbon Communications, specializing in Ribbon Products, SIP, VoIP, Virtualization, Cloud, and Linux/UNIX technologies in the APAC and ANZ region. He holds multiple technical certifications and has authored publications in the field of telecommunications.
Work at Ribbon
Shah Hussain serves as a Technical Support Engineering Sr. Tech Specialist and Technical Advisor at Ribbon Communications since 2019. His role involves acting as the primary point of contact for escalations and complex issues related to Ribbon products, including SIP, VoIP, virtualization, cloud, and Linux/UNIX technologies in the APAC and ANZ regions. He is responsible for developing and enhancing the technical expertise of the Regional Technical Response team, ensuring effective support and solutions for customers.
Education and Expertise
Shah Hussain studied at PAF College Risalpur, where he completed his FSc in Pre Engineering from 2002 to 2004. He further pursued a Bachelor of Engineering in Telecommunications at COMSATS Institute of Information and Technology from 2004 to 2008. He holds several technical certifications, including CCNP, CCIE Collaboration 350-801 (written), CCNA Routing and Switching, AWS Certified Solution Architect, and SIP School Certified Associate.
Background
Prior to his current position at Ribbon Communications, Shah Hussain worked at Sonus as a Customer Support Engineer from 2015 to 2017 and later as a Senior Customer Support Engineer for 7 months in 2017, both roles based in Kuala Lumpur. He also served as an LDI Support Engineer at Wateen Telecom from 2009 to 2011. His extensive experience in technical support and engineering spans over a decade across various organizations.
Technical Publications and Contributions
Shah Hussain has authored technical publications for MeasureUP, contributing practice tests for various technology areas such as Microsoft Teams Voice Engineer, Azure Networking Solutions, AWS SysOps Administrator, and Cisco Collaboration Core Technologies. His work in creating these resources reflects his commitment to sharing knowledge and enhancing the skills of professionals in the field.
Virtualized Lab Development
Shah Hussain has designed and maintains a virtualized lab in Kuala Lumpur utilizing VMWare ESXi and KVM. This lab serves as a platform for learning, troubleshooting, and replicating customer issues, demonstrating his practical approach to technical support and problem-solving in real-world scenarios.