Shay Giller
About Shay Giller
Shay Giller serves as the Head of T3 Technical Support at Ribbon Communications, where he has worked since 2014. He previously held various roles at ECI Telecom, accumulating extensive experience in technical support and team leadership across multiple technologies and international locations.
Work at Ribbon Communications
Shay Giller has been serving as the Head of T3 Technical Support at Ribbon Communications since 2014. In this role, he oversees technical support operations for a wide range of technologies, including Cyber, SDN, Optical Transport, Packet Services, and Access technologies such as DSL and GPON. He manages a team of 50 support engineers located across multiple international sites, including Israel, India, and China. His leadership ensures that the technical support provided is efficient and effective, addressing the diverse needs of clients.
Previous Experience at ECI Telecom
Prior to joining Ribbon Communications, Shay Giller worked at ECI Telecom for nearly a decade. He held several positions, starting as an Expert Support Engineer from 2005 to 2010. He then advanced to the role of T3 Team Leader from 2010 to 2012, followed by T3 Group Manager from 2012 to 2014. His progression through these roles reflects his growing expertise in technical support and team management within the telecommunications sector.
Leadership and Team Management
In his current position at Ribbon Communications, Shay Giller leads a substantial team of 50 support engineers. His leadership spans multiple international locations, ensuring that technical support is consistent and meets global standards. This role requires effective communication and coordination among team members in different regions, contributing to the overall success of the technical support department.
Technical Expertise
Shay Giller possesses extensive technical expertise in various telecommunications technologies. His knowledge encompasses Cyber security, Software-Defined Networking (SDN), Optical Transport, Packet Services, and Access technologies, including DSL and GPON. This breadth of knowledge enables him to address complex technical issues and provide high-level support to clients.