Suzanne Jones
About Suzanne Jones
Suzanne Jones serves as the Global Services Renewal Account Manager at Ribbon Communications, a position she has held since 2010. With extensive experience in the telecommunications industry, she has worked in various roles at Nortel Networks and GENBAND, focusing on service sales and revenue generation.
Work at Ribbon Communications
Suzanne Jones has been employed at Ribbon Communications since 2010, serving as the Global Services Renewal Account Manager. In this role, she is responsible for upselling service programs to generate additional revenue streams. She tracks and forecasts revenue quarterly for assigned regions, ensuring that financial targets are met. Additionally, she provides subject matter expert support to account teams, enhancing support and professional services sales. Her tenure at Ribbon spans over 14 years, during which she has contributed significantly to the company's service offerings.
Previous Experience at Nortel Networks
Suzanne Jones held multiple positions at Nortel Networks, contributing to her extensive experience in the telecommunications industry. From 1996 to 1997, she worked as a New Business Development Representative. She later served as a Global Services Contract Pricing Manager from 2006 to 2010, where she managed pricing strategies. Additionally, she worked as a Services Sales Account Manager from 1999 to 2002 and as a Service Account Development Representative from 1998 to 1999. Her roles at Nortel Networks provided her with a solid foundation in sales and account management.
Experience at GENBAND
At GENBAND, Suzanne Jones worked as the Global Services GENBANDCare Account Manager from 2010 to 2017. In this position, she was responsible for managing customer accounts and ensuring the delivery of high-quality service. Her experience at GENBAND further developed her skills in account management and customer relations, contributing to her overall expertise in the telecommunications sector.
Education and Expertise
Suzanne Jones studied at North Carolina State University, where she earned a Bachelor of Arts in Communication with a focus on Theatrical Design from 1988 to 1993. This educational background has equipped her with strong communication skills, which are essential in her roles in account management and customer engagement. Her expertise lies in service program presentation and revenue forecasting, making her a valuable asset in her current position.