Thomas Regan
About Thomas Regan
Thomas Regan is a Senior Technical Specialist at Ribbon Communications, where he has worked since 2019. He has extensive experience in sales engineering, consultative selling, and technical support, with a background that includes roles at Pactolus Communications Software and TDS Telecom.
Work at Ribbon
Thomas Regan has been employed at Ribbon Communications since 2019, serving as a Senior Technical Specialist. In this role, he applies his extensive technical knowledge and sales expertise to support clients and enhance product offerings. His responsibilities include providing technical guidance and support to customers, ensuring they maximize the value of Ribbon's solutions. Regan's position allows him to leverage his background in consultative selling and technical presentations to address client needs effectively.
Previous Experience at Pactolus Communications Software
Prior to joining Ribbon, Thomas Regan worked at Pactolus Communications Software from 2003 to 2009 as the Manager of Sales Engineering. During his six years in this role, he was responsible for overseeing technical sales support and developing strategies to enhance sales processes. His experience at Pactolus allowed him to strengthen his skills in sales engineering and customer engagement within the Greater Boston Area.
Background in Engineering and Sales
Thomas Regan's professional background includes significant experience in engineering and sales. He worked as a Design Engineer at TDS Telecom from 1990 to 1996, where he gained foundational skills in technical design and project management. His versatile background encompasses sales, customer support, training, and project management, allowing him to approach challenges from multiple perspectives and contribute effectively to team efforts.
Education and Expertise
Thomas Regan earned a Bachelor of Science degree from Rensselaer Polytechnic Institute. His education provided him with a solid foundation in technical principles, which he has applied throughout his career. Regan specializes in consultative selling, sales presentations, product demonstrations, product training, and troubleshooting/fault analysis. His ability to communicate both technical details and business value positions him as a valuable resource in sales and engineering discussions.
Sales Tools and Processes Development
Throughout his career, Thomas Regan has focused on developing sales tools and processes aimed at enhancing the capabilities of co-workers and channel partners. His experience in creating effective training programs and sales resources has contributed to improved sales performance and customer satisfaction. Regan's commitment to sharing knowledge and expertise has been a key aspect of his professional contributions.