Urlic Mastache
About Urlic Mastache
Urlic Mastache is a Technical Support Engineer at Ribbon Communications, specializing in VoIP solutions and network design. He has extensive experience in various engineering roles across multiple companies in the telecommunications sector.
Work at Ribbon
Urlic Mastache has been employed at Ribbon Communications as a Technical Support Engineer RTS since 2019. In this role, he provides technical support and consulting services, focusing on network design and mobile network solutions. His responsibilities include offering VoIP solutions support and tracking cases related to Sonus products. His experience at Ribbon spans over five years, during which he has specialized in troubleshooting SBC, PSX, GSX, and EMS systems.
Previous Employment Experience
Prior to his current role, Urlic Mastache held several positions in the telecommunications sector. He worked at Telnorm as a Presales Engineer for three months in 2015, and at Huawei Technologies as a Core Network Engineer for one year from 2016 to 2017. He also served as a Network Engineer at Ericsson from 2011 to 2014 for three years. Additionally, he worked as a Field Service Engineer at interTouch for five months in 2016 and as a Jefe de Sistemas at Peñoles from 2017 to 2019.
Education and Expertise
Urlic Mastache earned a Bachelor's degree in Telecommunications Engineering from Instituto Politécnico Nacional, completing his studies from 2003 to 2008. He possesses expertise in the SIP protocol, which is essential for VoIP communications. His technical skills extend to troubleshooting various systems, including SBC, PSX, GSX, and EMS, as well as risk management and improving profit plans for projects.
Technical Skills and Specializations
Urlic Mastache specializes in multiple areas within telecommunications. His experience includes consulting services for network design and mobile network solutions. He has a strong background in troubleshooting and support for VoIP solutions, particularly in relation to Sonus products. His technical proficiency encompasses a range of systems and protocols, reinforcing his capability in the telecommunications field.