Haley Burns
About Haley Burns
Haley Burns is a Senior Product Manager for Carsharing at Ridecell, where she evaluates key metrics and oversees customer success. With a background in customer experience and creative services, she has contributed to various aspects of product management and business analysis since 2016.
Work at Ridecell
Haley Burns has served as the Senior Product Manager for Carsharing at Ridecell since 2016. In this role, she has reviewed and analyzed key metrics to evaluate the success of new features and monitored the business health of Ridecell's customers. She coordinated the deployment of Ridecell's flagship app and created the Business Account Management processes for both B2B and B2C services. Additionally, she has participated in pre-sales activities, product demos, platform training, and onsite testing for all product lines. Burns also relocated to Munich to establish and support the European team and customers, acting as Launch Manager for Ridecell's largest international launch.
Previous Experience
Prior to her current role, Haley Burns worked at WeDriveU, Inc. as a Customer Experience Manager from 2015 to 2016. In this position, she focused on procedure development, business analysis, and strategic planning. Before that, she spent five years as the Creative Services Manager at Production Transport from 2010 to 2015, where she was involved in advertising campaigns, client proposal writing, and pricing. Her diverse background in customer experience and creative services has contributed to her current expertise in product management.
Education and Expertise
Haley Burns earned her Bachelor of Science degree in Business Administration from the University of California, Riverside, where she studied from 2003 to 2007. Her educational background has provided her with a strong foundation in business principles, which she applies in her role at Ridecell. Her expertise includes data analysis, customer advocacy, and strategic planning, enabling her to make data-driven recommendations to improve stakeholder satisfaction.
Achievements in Product Management
In her role at Ridecell, Haley Burns has made significant contributions to product management. She has analyzed customer data to identify trends and improve stakeholder satisfaction. Burns has also participated in discussions on platforms like the Mile Marker podcast, where she discussed subscription-based models and their impact on transitioning from vehicle ownership to vehicle usership. Her involvement in these initiatives highlights her commitment to advancing the carsharing industry.