Myesha Bridges
About Myesha Bridges
Myesha Bridges is a Customer Success Manager at Ridecell, where she has worked since 2016. She specializes in customer insights research, process development, and team management, drawing on her extensive experience in customer support roles across various companies.
Work at Ridecell
Myesha Bridges has been serving as a Customer Success Manager at Ridecell since 2016. In this role, she focuses on enhancing customer satisfaction through customer insights research. Her responsibilities include managing customer relationships and ensuring that clients receive the necessary support to achieve their goals. Myesha's tenure at Ridecell has allowed her to develop a deep understanding of customer needs and expectations, contributing to the company's overall success in the mobility sector.
Previous Experience in Customer Support
Before joining Ridecell, Myesha Bridges gained extensive experience in customer support roles. She worked at Cyworld from 2006 to 2009, where she was involved in customer support and community management. Following this, she held a position at Instacart as a Customer Happiness representative from 2015 to 2016. Additionally, she worked at Uber as a Partner and Rider Support Specialist from 2014 to 2015. These roles equipped her with valuable skills in customer engagement and support.
Education and Expertise
Myesha Bridges studied at Marinello Schools of Beauty in Los Angeles from 2013 to 2014. Although her education was in beauty, she has developed expertise in customer success management. Her skills include team training and management, focusing on onsite full-time employees, contractors, and BPO agents. Myesha is known for her efficient and detailed approach to support administration, emphasizing performance management and metric development.
Focus on Customer Insights Research
In her current role, Myesha Bridges emphasizes customer insights research to enhance customer satisfaction. This focus allows her to gather and analyze data to understand customer needs better. By leveraging these insights, she aims to improve service delivery and foster stronger relationships with clients. Her approach is integral to the customer success strategy at Ridecell.