Brian Hageman
About Brian Hageman
Brian Hageman is a Senior Project Manager specializing in Customer Success at RideCo On-Demand Transit. He has over two decades of experience in business development and customer success roles across various companies, including TransLoc and Dispatchr.
Work at RideCo
Brian Hageman serves as the Senior Project Manager – Customer Success at RideCo On-Demand Transit. He has held this position since 2022. In this role, he focuses on enhancing customer satisfaction and ensuring successful project outcomes. His responsibilities include overseeing project implementation and facilitating communication among stakeholders to align project goals with customer needs.
Previous Experience in Customer Success
Prior to his current role, Hageman worked at TransLoc as the Senior Client Success Manager from 2016 to 2022. During his tenure, he contributed to the company's customer success initiatives, particularly in the Raleigh-Durham, North Carolina area. His experience also includes a position as Director of Business Development at Dispatchr from 2014 to 2016 in San Francisco, where he focused on business growth and customer engagement.
Background in Business Development
Hageman has a significant background in business development, having served as Director of Business Development and Site Operations at Avid Technology / Digidesign from 1993 to 1999. He also held the position of Vice President of Business Development at Snibbe Interactive from 2009 to 2013. His roles have consistently involved building teams and strategies aimed at enhancing customer relationships and driving business success.
Education and Expertise
Brian Hageman earned a Bachelor's degree in Political Science from the University of Iowa. His educational background complements his extensive professional experience in customer success and business development. He specializes in building high-impact teams and has expertise in designing and implementing various transit systems, including paratransit and demand-response systems.
Achievements in Project Management
Hageman has been involved in significant liquidity events, including the acquisition of TransLoc, Inc by Ford Smart Mobility in January 2018. His experience includes facilitating communication and coordination between project stakeholders, such as transit planners and senior management, which is crucial for successful project execution.