Mark Wagner
About Mark Wagner
Mark Wagner serves as a Problem Change Manager and Senior Technologist at Oak Ridge National Laboratory, where he has worked since 2021. He has a diverse background in technology and support roles, including previous positions at Pilot Flying J and Information International Associates.
Work at Oak Ridge National Laboratory
Mark Wagner has been employed at Oak Ridge National Laboratory (ORNL) since 2021, holding the positions of Problem Change Manager and Senior Technologist. In his role as Problem Change Manager, he oversees Problem Management and Change Management processes for the Information Technology Services Division (ITSD), ensuring compliance with ITIL standards. He has acted as a VIP support contact, addressing unsatisfactory survey results and providing assistance for non-standard software and hardware issues. Wagner has collaborated with the ORNL Research Cloud team on ticket research and documentation, and worked closely with internal development teams and scientific researchers on emerging technologies.
Previous Employment Experience
Before joining Oak Ridge National Laboratory, Mark Wagner worked at Pilot Flying J as a Senior Analyst from 2014 to 2019. He also served as a Technologist at Information International Associates for one year, from 2019 to 2020. His earlier roles include working as a Migration Assistance Agent at SAIC for two months in 2012 and as a System Administrator I&II at RMB Inc from 2013 to 2014. Additionally, he held a position as a Tech Support Representative/Supervisor at Sitel from 2007 to 2008. This diverse experience has contributed to his expertise in technology support and management.
Education and Expertise
Mark Wagner completed his high school education at Oak Ridge Schools, earning a High School Diploma in Mass Communication/Media Studies from 2001 to 2004. He furthered his education at Pellissippi State Community College, where he obtained an Associate's degree in Network and System Administration from 2010 to 2012. His educational background, combined with extensive work experience in technology and management, has equipped him with a strong foundation in IT services and support.
Professional Contributions
At Oak Ridge National Laboratory, Mark Wagner has made significant contributions to enhance internal communications within the ITSD. He served as an interdepartmental envoy, focusing on bridging communication gaps. He participated in the NetReg testing committee, which is responsible for the network registration system. His involvement in these initiatives demonstrates his commitment to improving operational efficiency and collaboration within the organization.