Adele Clark
About Adele Clark
Adele Clark is a Contact Center Solution Architect at RingCentral, where she has worked since 2019. She has extensive experience in contact center management, having held various roles at both RingCentral and Avaya over a career spanning more than two decades.
Work at RingCentral
Adele Clark has been a key member of RingCentral since 2016, holding multiple roles over the years. She currently serves as a Contact Center Solution Architect, a position she has held since 2019. In addition, she has been the Senior Manager of Contact Center Delivery since 2017 and previously worked as a Manager for the RingCentral Contact Center PM Team. Her experience at RingCentral spans over seven years, during which she has contributed to various projects and initiatives within the organization.
Previous Experience at Avaya
Before joining RingCentral, Adele Clark worked at Avaya for 14 years, where she held several positions. She served as a Senior Manager from 2015 to 2016 and as a Program Manager II from 2002 to 2015. Additionally, she worked as a Senior Call Center Consultant from 1999 to 2002. Her extensive experience at Avaya provided her with a strong foundation in contact center solutions and project management.
Education and Expertise
Adele Clark has a solid educational background in project management and business management. She studied at the Project Management Institute, which equipped her with essential skills in managing projects effectively. Additionally, she earned a Business Management Certificate from the University of Utah, further enhancing her expertise in the field. Her educational qualifications support her roles in contact center management and solution architecture.
Background
Adele Clark's career in the contact center industry spans over two decades, beginning with her role as a Senior Call Center Consultant at Avaya in 1999. Her progression through various roles at Avaya and RingCentral reflects her deep understanding of contact center operations and project management. She has developed a comprehensive skill set that includes leadership, team management, and solution delivery.