Adrian E.
About Adrian E.
Adrian E. is an Event & Incident Administrator at RingCentral, where he has worked since 2020. He has a background in quality development and account services, with previous roles at Sonder Inc., CenturyLink Business, and Verizon Wireless.
Current Role at RingCentral
Adrian E. serves as the Event & Incident Administrator in the Network Operations Center (NOC) at RingCentral. In this role, Adrian is responsible for preparing and distributing comprehensive event and incident reports. This position has been held since 2020, and Adrian has contributed to the organization for four years in Denver, Colorado. Key responsibilities include creating, tracking, and following up on action items resulting from incidents to ensure timely resolution and improvement.
Previous Experience at Sonder Inc.
Prior to joining RingCentral, Adrian E. worked at Sonder Inc. as a Quality Development Specialist from 2019 to 2020 for one year in the Greater Denver Area. Additionally, Adrian held the position of Guest Experience Specialist at the same company from 2018 to 2019 for 11 months. In these roles, Adrian focused on enhancing service quality and guest interactions.
Experience at CenturyLink Business
Adrian E. was employed at CenturyLink Business as an Account Services Representative in 2016 for a duration of 10 months in the Greater Denver Area. In this position, Adrian was involved in managing customer accounts and providing support to ensure client satisfaction.
Tenure at Verizon Wireless
Adrian E. worked at Verizon Wireless as a Solutions Specialist from 2013 to 2016 for three years in the Greater Denver Area. This role involved assisting customers with solutions tailored to their needs and enhancing their overall experience with the company.
Education in Cybersecurity
Adrian E. studied at Southern New Hampshire University, achieving a GPA of 3.65 in the field of Cybersecurity. This educational background provides a foundation for Adrian's current role in managing incidents and ensuring the security of technical systems.